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Delivery Information and Returns

 

Delivery Information

All items are sent via FedEx or Royal Mail, size and value dependant.

The normal delivery time is 1-5 Working days and will vary depending on stock availability and the day of week/time the order is placed.

In the unlikely event there will be a delay with your order, we will contact you first before proceeding with your order.

 

Returns/Exchange FAQ

Q: I've changed my mind, I don't like the (colour, fit, style etc) can I return the goods?

A:
 Absolutely, your consumer rights grant you a '7 day cooling off period' which starts from the time you receive the goods.

    You must inform us via Letter/Fax/E-Mail within the 7 days of your decision to return the goods.

    As the consumer, you are responsible for any costs inccured in sending the goods back to us.

    The returned goods MUST include all original packaging, in good condition and must show no signs of use.

    Upon receipt of the returned goods we will grant a full refund.

 

Q: I need a different size etc, can I exchange the goods?

A: 
Yes, if you are not happy with the size/fit and you wish to exchange the goods you must inform us via Letter/Fax/E-mail within 7 days.

     As the consumer, you are responsible for any costs inccured in sending the goods back to us.

     The returned goods MUST include all original packaging, in good condition and must show no signs of use.

     Upon receipt of the returned goods we will send the replacement goods out.

     Replacement goods are subject to availability, if your required size is unavailable, an alternative or refund may be offered.


 

Returns Address:

FAO Returns

Grip Cycles
Unit 5 Orchard Court
Dunslow Road
Eastfield
Scarborough
North Yorkshire

YO11 3UT

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